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Aviation Consumer Protection

In This Section

Kuwait Airways Letter of September 30, 2015

This letter is to inform Kuwait Airways Company (KAC) that we have concluded our investigation of Mr. Eldad Gatt’s complaint challenging KAC’s policies and practices toward passengers traveling on Israeli passports.  We have reviewed KAC’s July 28, 2015, and August 29, 2015, letters in...

Guidance Concerning Air Travelers With Developmental Disabilities

*** As part of a continuing effort to ensure that the guidance issued by the Office of Aviation Consumer Protection is up to date, the Office has placed this outdated document in archived status. Some or all of the information in this archived guidance document has been...

July 24, 2015 Request for Pricing Information

In response to consumer complaints about irregular fares in the period after the May 12 derailment of Amtrak Northeast Regional Train Number 188 in Philadelphia, the U.S. Department of Transportation has sent an inquiry to five carriers –Delta, American, United, Southwest and JetBlue.  The...