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Aviation Consumer Protection

In This Section

Refund when flight is canceled

This message was e-mailed to major airlines and aviation associations on September 25, 2001. It concerns the aftermath of the attacks on the World Trade Center and the Pentagon on September 11, 2001.

We are receiving an increasing number of complaints and...

Nondiscrimination in inspection and safety duties

October 12, 2001

Carrying Out Transportation Inspection and Safety Responsibilities In A Nondiscriminatory Manner

This DOT policy statement was e-mailed to major U.S. airlines and aviation associations on October 17, 2001....

Internet fare advertising of service fees

DECEPTIVE PRACTICES REGARDING SERVICE FEES CHARGED BY TRAVEL AGENTS IN THE MARKETING AND SALE OF AIRFARES TO THE PUBLIC VIA THE INTERNET

NOTICE

The Office of Aviation Enforcement and Proceedings (“Enforcement Office”) has revised its enforcement...

Advertising: Internet "percent off " discounts and sale fares

ADVERTISEMENTS OF PERCENTAGE DISCOUNTS ON THE INTERNET AND DISCLOSURE OF INSURANCE SURCHARGES AND SECURITY FEES

NOTICE

The Office of Aviation Enforcement and Proceedings ("Enforcement Office") has become aware of a number of advertising practices on...

Travelzoo Inc. 2012-11-29

This consent order concerns Internet advertisements by Travelzoo Inc. (Travelzoo) that violated 14 CFR Part 257 and 49 U.S.C. § 41712 by failing to properly disclose code-share arrangements. These failures also constitute separate and distinct unfair and deceptive practices prohibited by section...

Airline agents for service of process

The Office of Aviation Enforcement and Proceedings ("Enforcement Office") has become aware that a number of U.S. and, particularly, foreign air carriers have failed to maintain an up-to-date designation of an agent for service of notice and process with the Department of Transportation (...