Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Aviation Consumer Protection

In This Section

STI Travel, LLC 2012-11-27

This consent order concerns Internet advertisements by STI Travel, LLC, (STI) that failed to comply with the Department’s full-fare advertising rule, 14 CFR 399.84(a), and constituted an unfair and deceptive practice prohibited by 49 U.S.C. § 41712. It directs STI to cease and desist from future...

Malaysia Airline System BHd 2012-11-26

This consent order involves violations by Malaysia Airline System Bhd (MAS) of Article 17 of the Montreal Convention1 (Convention) and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, in connection with monetary claims resulting from loss of checked...