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View All 2025 opportunities

FMCSA Contact Center

Procurement Office FMCSA - Washington, DC
Procurement Category Management Services
Contract Awarded No
Estimated Value $50 million to $100 million
Competition Type Full and Open
RFP Quarter 2nd QTR
Fiscal Year
NAICS 561 422
Sequence Number 2nd qtr MC-2025-002 (Contact Center)
Description

The objective of this contract is to provide contact center operations, management, technology system(s) and facility support. The Contractor will provide all personnel and supervision, and other items and non-personal services necessary to deliver the new FMCSA FMCC network and applicable components. This includes adhering to the service level agreements and ensuring compliance with Government requirements (e.g., IT privacy and cybersecurity). The Contractor will also ensure that services delivered meet the evolving needs of the Government and adhere to business processes that conform to industry best practices. The Government will retain ownership and have unlimited data rights of all work products and intellectual property produced in completing these requirements. 

MC-RS is currently building future capacity to enable the FMCC to manage increasing call volume, as the other eight agency contact centers are integrated. Currently, MC-RS requirements span multiple, unique subject matter areas across the CMV industries, and as a result works in coordination with other agency stakeholders to verify that work performed under this contract adheres to the quality and Service Level Agreements (SLA) and is within budget.
Contact Name Julie Otto
Email julie.otto@dot.gov
Is this a follow-on to a current 8(a) contract? No
Place of Performance
  • TBD
Personnel Clearance Requirements Yes
Action/Award Type N/A
Anticipated Award Date

Date Modified:

Disclaimer:
Title V, of Public Law 100-656 requires that Federal agencies make available its Procurement Forecast to the Small Business Administration (SBA) and to interested business owners. The forecast listing is not intended to be all-inclusive. The Forecast is one of many tools available to small businesses. All projected procurements are subject to revision or cancellation. Final decisions on the extent of competition, small business participation, estimated value, or any aspect of the procurement action will not be made until each procurement is initiated. The forecast data is for planning purposes, does not represent a pre-solicitation synopsis, does not constitute an invitation for bid or request for proposal, and is not a commitment by the government to purchase the desired products and services. Actual solicitation notices will be posted on beta.SAM.gov as prescribed by the Federal Acquisition Regulation (FAR)