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Consumer Protection

Air Travel Consumer Report: October 2019 Numbers

WASHINGTON – The U.S. Department of Transportation (DOT) today released its December 2019 Air Travel Consumer Report (ATCR) on reporting marketing and operating air carrier data compiled for the month of October 2019.  The full consumer report and other aviation consumer matters of interest to the public can be found at http://www.transportation.gov/airconsumer.October On-Time PerformanceIn October...

Air Travel Consumer Report: August 2019 Numbers

WASHINGTON – The U.S. Department of Transportation (DOT) today released its October 2019 Air Travel Consumer Report (ATCR) on reporting marketing and operating air carrier data compiled for the month of August 2019.  The full consumer report and other aviation consumer matters of interest to the public can be found at http://www.transportation.gov/airconsumer.August On-Time PerformanceIn August 2019,...

Air Travel Consumer Report: July 2019 Numbers

WASHINGTON – The U.S. Department of Transportation (DOT) today released its September 2019 Air Travel Consumer Report (ATCR) on reporting marketing and operating air carrier data compiled for the month of July 2019.  The full consumer report and other aviation consumer matters of interest to the public can be found at http://www.transportation.gov/airconsumer.July On-Time PerformanceIn July 2019,...

U.S. Department of Transportation Announces Formation and Membership of the Air Ambulance and Patient Billing Advisory Committee

WASHINGTON – U.S. Department of Transportation (DOT) Secretary Elaine L. Chao today announced the formation of the Air Ambulance and Patient Billing Advisory Committee (AAPB Advisory Committee) and the appointment of 13 members.  The AAPB Advisory Committee is being established pursuant to the FAA Reauthorization Act of 2018 (FAA Act).The AAPB Advisory Committee will advise the Secretary about issues relating to air ambulance services and patient billing.  The AAPB Advisory Committee will...

Air Travel Consumer Report: February 2019 Numbers

WASHINGTON – The U.S. Department of Transportation (DOT) today released its April 2019 Air Travel Consumer Report (ATCR) on reporting marketing and operating air carrier data compiled for the month of February 2019.  The full consumer report and other aviation consumer matters of interest to the public can be found at http://www.transportation.gov/airconsumer.February On-Time PerformanceIn February...

U.S. Department of Transportation Names 14 Members to the National In-Flight Sexual Misconduct Task Force

WASHINGTON – U.S. Department of Transportation (DOT) Secretary Elaine L. Chao today announced 14 members to serve on the National In-Flight Sexual Misconduct Task Force (Task Force), a subcommittee of the Department’s Aviation Consumer Protection Advisory Committee (ACPAC).  The Task Force is being established pursuant to the FAA Reauthorization Act of 2018 (FAA Act), signed by President Trump on October 5, 2018.  The 2018 Consolidated Appropriations Act also requested that the Department...

U.S. Department of Transportation Announces Aviation Consumer Protection Advisory Committee and National In-Flight Sexual Misconduct Task Force

WASHINGTON – U.S. Department of Transportation (DOT) Secretary Elaine L. Chao today announced that she has reconstituted the Aviation Consumer Protection Advisory Committee (ACPAC or Committee) and established the National In-Flight Sexual Misconduct Task Force (Task Force) as an ACPAC Subcommittee.The ACPAC will evaluate current aviation consumer protection programs and provide recommendations to the Secretary for improving them, as well as recommend any additional consumer protections that...

DOT Concludes Investigations of Three Airlines Regarding Violations of Airline Consumer Protection Rules

 WASHINGTON – The U.S. Department of Transportation (DOT) today fined Frontier Airlines, American Airlines, and Delta Air Lines for violating the Department’s airline consumer protections rules.  DOT fined Frontier Airlines $400,000 for violating the Department’s oversales and disability rules, American Airlines $250,000 for failing to make timely refunds to passengers, and Delta Air Lines $200,000 for filing inaccurate baggage reports to the Department. The Department found that Frontier...