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This consent order concerns violations of 49 U.S.C. § 41712, which prohibits unfair and deceptive trade practices and unfair methods of competition, by American Airlines, Inc., (American) for failure to disclose the amount of fees and use restrictions on travel vouchers offered and provided as...
The U.S. Department of Transportation today assessed a civil penalty of $90,000 against American Airlines for failing to disclose that vouchers given to passengers for voluntarily giving up their seat on oversold flights could be redeemed only after paying as much as a $30 ticketing fee.
This order concerns violations by Delta Air Lines, Inc., (Delta) of the requirements of 14 CFR Part 382 (Part 382) with respect to providing enplaning, deplaning, and connecting assistance, as well as providing dispositive responses to written complaints alleging a violation of Part 382 and...
The U.S. Department of Transportation (DOT) today assessed a civil penalty of $2 million against Delta Air Lines for violating rules protecting air travelers with disabilities.
This consent order concerns the unlawful holding out of direct air transportation by Trinity Air Ambulance International LLC (Trinity), an indirect air carrier specializing in air ambulance services. The conduct in question exceeded the scope of the economic authority conferred in Civil...
The on-time performance of the nation’s largest airlines improved in 2010 compared to the previous year, according to the Air Travel Consumer Report released today by the U.S. Department of Transportation (DOT).
This consent order concerns violations by Tour Beyond, Inc., d/b/a China Spree Travel (“China Spree Travel”), of the Department’s advertising requirements specified in sections 399.84 and 399.80(f) of the Department’s regulations (14 CFR 399.84, and 399.80(f)) that also constitute unfair and...
This consent order concerns Internet advertisements by Virgin America, Inc., (Virgin America) that violate the advertising requirements specified in 14 CFR Part 399, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs Virgin America to cease and desist from...
Secretary Ray LaHood --Remarks as Prepared-- “The Future of Aviation in America” Aero Club of Washington DC Annual Luncheonz
This order concerns violations by Mesaba Aviation, Inc. (Mesaba) of the requirements of 14 CFR Part 382 (Part 382) with respect to providing wheelchair assistance to passengers with a disability and making dispositive responses to written complaints alleging a violation of Part 382. Part 382...