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Aviation

Legacy ID
25

Pakistan International Airlines Corporation 2012-9-21

This consent order concerns violations of 14 CFR Part 259 and 49 U.S.C. § 41712 involving the failure of Pakistan International Airlines Corporation (PIA) to adhere to the assurances in its contingency plan for lengthy tarmac delays that the carrier would not permit an international flight to...

Airline Consumer Contacts

The U.S. Department of Transportation (DOT) requires airlines to provide information on their website about how to file complaints with the airline electronically and by postal mail. 

Alaska Airlines

www.alaskaair.com/feedback

Alaska Airlines P.O. Box 68900...

Air Travelers: Tell It to the Judge

Sound familiar? Unfortunately, this consumer is not alone in his frustration. Most people at one time or another feel cheated, confused and helpless. Now, however, when nothing else seems to work, thousands of people without legal training are turning to small claims courts to get results.

Frequent Flier Programs

Frequent flyer programs allow you to earn certain travel benefits based on the number of miles (or occasionally the number of trips) you fly on a particular airline. Typical awards include a free ticket or a free upgrade from coach to first class. Some airlines also offer "elite" programs which...

'Defensive Flying' Tips

Most airline trips are uneventful. However, you can take steps to reduce even further your chances of encountering problems. Here is some advice for "defensive flying."

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