Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Aviation

Legacy ID
25

Rule Two: Amendment Concerning Baggage and Other Consumer Issues (PDF)

The Department of Transportation is issuing a final rule to improve the air travel environment for consumers by: increasing the number of carriers that are required to adopt tarmac delay contingency plans and the airports at which they must adhere to the plan’s terms; increasing the number of...

Tarmac Delays: Denial of Request for Exemption

On March 30, 2010, the Department published a notice in the Federal Register seeking comment on separate requests by five airlines for a temporary exemption from a requirement that U.S. carriers adopt contingency plans for lengthy tarmac delays. These plans must include an assurance that a...

Final Rule on Enhancing Airline Passenger Protections

The Department of Transportation is issuing a final rule to enhance airline passenger protections in the following ways: by requiring air carriers to adopt contingency plans for lengthy tarmac delays and to publish those plans on their websites; by requiring air carriers to respond to consumer...

About Us

The Office of Aviation Consumer Protection: Assists, educates and protects aviation consumers by, among other things, reviewing and responding to consumer complaints about air travel, publishing the U.S. Department of Transportation’s monthly Air Travel Consumer Report, and ensuring the...

Aircraft Disinsection Requirements

Disinsection is permitted under international law in order to protect public health, agriculture and the environment. The World Health Organization and the International Civil Aviation Organization stipulate two approaches for aircraft disinsection--either spray the aircraft cabin, with an...

Honoring Tickets of Insolvent Airlines: Additional Guidance

This Notice provides further guidance for airlines and the traveling public regarding the obligation of airlines under section 145 of the Aviation and Transportation Security Act, P.L. 107‐71, 115 Stat. 645 (November 19, 2001) (“Act”), to transport passengers of airlines that have ceased...

Inflation Adjustments to Montreal Convention Liability Limits

This notice provides guidance to U.S. and certain foreign air carriers on inflation adjustments to liability limits of air carriers and foreign air carriers under the Montreal Convention (Convention). The adjustments affect limits on liability for damages for passenger death or injury, delay in...

Additional Guidance on Airfare and Air Tour Price Advertisements

This notice provides additional guidance to airlines and ticket agents that market prices for air transportation, air tours, or tour components in connection with air transportation regarding the full fare advertising rule. It describes several airline and ticket agent practices that the Office...