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Aviation

Legacy ID
25

Rule Two: Amendment Concerning Baggage and Other Consumer Issues (PDF)

The Department of Transportation is issuing a final rule to improve the air travel environment for consumers by: increasing the number of carriers that are required to adopt tarmac delay contingency plans and the airports at which they must adhere to the plan’s terms; increasing the number of...

Tarmac Delays: Denial of Request for Exemption

On March 30, 2010, the Department published a notice in the Federal Register seeking comment on separate requests by five airlines for a temporary exemption from a requirement that U.S. carriers adopt contingency plans for lengthy tarmac delays. These plans must include an assurance that a...

Final Rule on Enhancing Airline Passenger Protections

The Department of Transportation is issuing a final rule to enhance airline passenger protections in the following ways: by requiring air carriers to adopt contingency plans for lengthy tarmac delays and to publish those plans on their websites; by requiring air carriers to respond to consumer...

About Us

The Office of Aviation Consumer Protection: Assists, educates and protects aviation consumers by, among other things, reviewing and responding to consumer complaints about air travel, publishing the U.S. Department of Transportation’s monthly Air Travel Consumer Report, and ensuring the...