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Air Travel Consumer Report: March 2018 and 1st Quarter 2018 Numbers
WASHINGTON – The U.S. Department of Transportation (DOT) today released its May 2018 Air Travel Consumer Report (ATCR) on air carrier data compiled for the month of March 2018 and the...
On July 6, 2015, Mr. Benjamin Edelman (the Complainant) filed a formal complaint under 14 CFR § 302.404 against American Airlines, Inc. (American). The Complainant alleged that American, after a passenger-requested change to reservations, failed to provide information...
On December 8, 2015, Benjamin Edelman (the Complainant) filed a third-party complaint against American Airlines (American). The Complainant alleges that American violated the Department’s rules by attempting to improperly overcharge him for ticketing changes in...
May 2018 Air Travel Consumer Report
SkyWest Redacted Animal Incident Report for March 2018
Delta Air Lines Redacted Animal Incident Report for March 2018
American Airlines Redacted Animal Incident Report for March 2018
This order concerns violations by Vietnam Airlines JSC (Vietnam) of the Department of Transportation’s consumer protection regulations contained in 14 CFR Part 399. These violations constitute unfair and deceptive practices and unfair methods of competition in violation of 49...
This consent order concerns violations by British Airways PLC (British Airways) of 14 CFR Part 259 and 49 U.S.C. § 41712 with respect to two separate flights. For these flights, the carrier failed to adhere to the assurance in its contingency plan for lengthy tarmac delays...
This order concerns violations of the Department’s oversales rule, 14 CFR Part 250, by Air Canada. Violations of Part 250 also constitute a failure to adhere to the carrier’s Customer Service Plan in violation of 14 CFR 259.5 and are unfair and deceptive practices in...