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Aviation Consumer Protection

In This Section

Louise M. Caplan v. Continental Airlines, Inc. 2002-1-5

This order affirms the dismissal of a formal  third-party complaint filed by Ms. Louise Caplan (Ms. Caplan or Complainant) following the remand of the case by the U.S. Court of Appeals for the District of Columbia Circuit upon a motion by the Department.

Electronic Ticketing: Passenger Notices

The Department is issuing a statement of compliance policy that states that the ticket notices required by various DOT rules must be given (or be made readily available) to “ticketless” airline passengers no later than the time that they check in at the airport for the first flight in their...