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Aviation Consumer Protection

In This Section

Cheap Tickets, Inc. 2002-5-30

This consent order concerns the failure of Cheap Tickets, Inc., ("Cheap Tickets") a discount airline ticket broker, travel agent and Internet travel vendor, properly to include fuel surcharges, where applicable, in a number of print advertisements and in certain fares on its website.

Arizona Express Airlines, Inc. 2002-5-9

This order concerns air taxi operations by Arizona Express Airlines, Inc. (Arizona Express), that constitute violations of 49 U.S.C. §§ 41101 and 41712 and 14 CFR Parts 201 and 298.

Travelocity.com, L.P. 2002-3-28

This consent order concerns the failure of Travelocity.com, an Internet travel vendor, to include fuel surcharges, where applicable, in all airfare quotes on its website.

Site59.com, Incorporated 2002-3-23

This consent order concerns advertisements by Site59.com, Inc. ("Site59"), that violate the advertising requirements specified in Part 399 of the Department's regulations (14 CFR Part 399), and constitute unfair and deceptive practices in violation of 49 U.S.C. § 41712.

ORBITZ, L.L.C. 2002-3-12

By Order 2001-12-7, issued December 7, 2001, we  granted  Orbitz, L.L.C., an Internet  travel agent, an exemption from 49 U.S.C. §41712 (Unfair and deceptive practices and unfair methods of competition) and 14 CFR §§399.80 (Unfair and  deceptive practices of ticket ...

Northwest Airlines, Inc. 2002-3-10

On February 11, 2002, Chief AdLninistrative Law Judge Ronnie A. Yoder served a settlenaent approval order in the above-captioned proceeding.

Aero Continente, S.A. 2002-2-12

This order concerns unauthorized service by Aero Continente, S.A. (Aero Continente),  a  Peruvian air carrier, between Lima, Peru, and Miami in violation of 49 U.S.C. § 41301 and § 41712.

Northwest Airlines, Inc. 2002-2-11

On September 7, 200 I, the Office of the Assistant General Counsel for Aviation Enforcement and Proceedings [hereinafter "Enforcement Office"] served on respondent, Northwest Airlines, Inc. (hereinafter "Northwest"], a notice of enforcement proceeding and proposed assessment of civil penalties,...

Louise M. Caplan v. Continental Airlines, Inc. 2002-1-5

This order affirms the dismissal of a formal  third-party complaint filed by Ms. Louise Caplan (Ms. Caplan or Complainant) following the remand of the case by the U.S. Court of Appeals for the District of Columbia Circuit upon a motion by the Department.