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Aviation Consumer Protection

In This Section

North American Airlines, Inc. 2002-10-11

By this order, we confirm our oral action of September 26, 2002, granting  North American Airlines, Inc., ("North  American") a conditional emergency exemption for aircraft  N767NA (serial number 27569) from the moveable armrest  requirement of 14 CFR § 382.21(a)(l), through...

Hotwire, Inc. 2002-10-7

This consent order concerns airfare advertisements of Hotwire, Inc., ("Hotwire"), an Internet travel vendor, that were broadcast on radio stations in a number of major metropolitan areas.

Florida Air Transport, Inc. 2002-9-15

This consent order concerns unauthorized service by Florida Air Transport, Inc., which performed operations as a common carrier without the requisite economic authority from the Department.

The American Society of Travel Agents, Inc., and Joseph Galloway 2002-9-2

On October 26, 1999, the American Society of Travel Agents and Joseph L. GallowayI (collectively, "ASTA") filed a complaint against United Air Lines, Inc. ("United"), American Airlines, Inc. ("American"), Delta  Air Lines, Inc. ("Delta"), Northwest Airlines, Inc. ("Northwest"), Continental...

Airline agents for service of process

The Office of Aviation Enforcement and Proceedings ("Enforcement Office") has become aware that a number of U.S. and, particularly, foreign air carriers have failed to maintain an up-to-date designation of an agent for service of notice and process with the Department of Transportation (...

Louise M. Caplan v. Northwest Airlines, Inc. 2002-7-21

The first sentence of the third full paragraph on page 3 of the above order should read, "As part of its investigation, the Enforcement Office asked the Complainant to respond to the Northwest employees' accounts of the incident."

Pacific Coastal Airlines, Ltd. 2002-7-19

This order concerns unauthorized air service by Pacific Coastal Airlines, Ltd. (Pacific Coastal Airlines),  between  various  cities  in  Canada  and the United  States  that  violates  49 U.S.C. §§ 41301 and 41712.

Cheap Tickets, Inc. 2002-5-30

This consent order concerns the failure of Cheap Tickets, Inc., ("Cheap Tickets") a discount airline ticket broker, travel agent and Internet travel vendor, properly to include fuel surcharges, where applicable, in a number of print advertisements and in certain fares on its website.

Arizona Express Airlines, Inc. 2002-5-9

This order concerns air taxi operations by Arizona Express Airlines, Inc. (Arizona Express), that constitute violations of 49 U.S.C. §§ 41101 and 41712 and 14 CFR Parts 201 and 298.