Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Air Consumer

This page shows Department of Transportation content pertaining to a specific tag. If you cannot find what you’re looking for on this page, please use the search box in the top right of our website.

Qantas Airways Limited 2012-3-1

This consent order concerns an Internet advertisement by Qantas Airways Limited (Qantas) that violates the advertising requirements specified in 14 CFR 399.84, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs Qantas to cease and desist from future...

Unauthorized Operations

A compilation of the most recent rules, guidance, enforcement orders and other related information regarding unauthorized aviation operations.

Ticket Refunds

A compilation of rules, guidance, enforcement orders and other related information regarding aviation ticket refunds.

Oversales

A compilation of rules, guidance, enforcement orders and other related information regarding aviation oversales.

Flight Delays

A compilation of rules, guidance, enforcement orders and publications on flight delays, on-time performance disclosure and tarmac delays.

Discrimination

Airlines are prohibited from subjecting a person in air transportation to discrimination on the basis of race, color, national origin, religion, sex, or ancestry.

Passengers’ Rights to Fly Free from Discrimination

Federal law prohibits airlines from discriminating against airline...

Baggage

A compilation of the most recent rules, guidance, enforcement orders and other related information regarding aviation baggage issues.