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This consent order concerns software developed by Amadeus IT Group, S.A., which, when installed by travel agency website developers in a manner that overlooked or misapplied instructions provided by Amadeus did not adequately disclose airline service that involved code-share operations as...
This consent order involves violations by the foreign air carrier Emirates of Articles 17 and 19 of the Montreal Convention1 and the statutory prohibition against unfair and deceptive trade practices, 49 U.S.C. § 41712, in connection with monetary claims resulting from damage, loss, or delay to...
This consent order concerns Internet advertisements by JetBlue Airways, Ltd., (JetBlue) that violated the advertising requirements specified in 14 CFR 399.84, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs JetBlue to cease and desist from future...
This consent order concerns Internet advertisements by Thai Airways International Public Company Limited (Thai Airways) that violated the advertising requirements specified in 14 CFR Part 399, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs Thai Airways...
This consent order concerns Internet advertisements by Ethiopian Airlines Enterprise (Ethiopian Airlines) that violated the advertising requirements specified in 14 CFR Part 399, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs Ethiopian Airlines to cease...
This consent order concerns unauthorized scheduled passenger service as a commuter air carrier by Air Charters, Inc., d/b/a Air Flamenco (Air Flamenco) in violation of 49 U.S.C. §§ 41101, 41712, and 41738 and 14 CFR Part 298, the Department’s commuter air carrier requirements. It directs Air...
This consent order concerns violations by Aviation Advantage, Inc., (AAI) of the licensing requirements of 49 U.S.C. § 41101 and public charter regulation in 14 CFR Part 380, as well as violations by the company of 49 U.S.C. § 41712, which prohibits unfair and deceptive practices and unfair...
This consent order concerns violations of certain consumer protection provisions of the Department of Transportation’s (Department) Public Charter regulations, 14 CFR 380.43, by Swift Air, LLC, (Swift Air) a direct air carrier, stemming from its voluntary cancellation of a public charter flight...
This consent order concerns inaccurate information provided by United Air Lines, Inc., (United) to consumers regarding its liability limit for lost, damaged, or delayed baggage on flights covered by the Montreal Convention (Convention) in violation of 49 U.S.C. § 41712. The order directs United...
This consent order concerns Internet advertisements by Air Canada that violate the advertising requirements specified in 14 CFR 399.84, as well as 49 U.S.C. § 41712, which prohibits unfair and deceptive practices. It directs Air Canada to cease and desist from future violations of section 399.84...