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This order concerns violations by American Airlines, Inc. (American) of the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, which prohibits discrimination against individuals with disabilities in air transportation, and 14 CFR Part 382 (Part 382), the Department’s requirements implementing the...
This order concerns violations by Deutsche Lufthansa AG (Lufthansa) of the statutory prohibition against discrimination in 49 U.S.C. §§ 40127 and 41310 and the statutory prohibition against unfair practices in air transportation codified at 49 U.S.C. § 41712. The Department finds that Lufthansa...
This consent order concerns unauthorized foreign air transportation by Air Canada in violation of 49 U.S.C. § 41301. More specifically, by carrying the United Airlines code in airspace prohibited by the Federal Aviation Administration (FAA) to U.S. operators due to safety concerns, Air Canada...
This consent order concerns unauthorized foreign air transportation by Emirates in violation of 49 U.S.C. § 41301 and DOT Order 2020-9-29. Emirates violated the conditions of its authority to operate and engaged in passenger operations to and from the United States without proper DOT authority...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that South African Airways (SAA) failed to provide timely refunds to passengers for flights to and from the United States that were cancelled or significantly changed by SAA in violation of 49 U.S.C. §...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that KLM Royal Dutch Airlines (KLM) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Deutsche Lufthansa AG (Lufthansa) failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S...
This consent order concerns violations by Concesionaria Vuela Compania de Aviacion S.A.P.I. de C.V. d/b/a Volaris (Volaris) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, Volaris failed to adhere to the assurances in its contingency plan for lengthy tarmac delays that it will not remain...
This consent order concerns violations of consumer protection laws by Southwest Airlines Co. (Southwest) during and after the operational failures that stranded over two million passengers over the 2022 Christmas holiday and into the New Year. While Southwest has paid consumers experiencing...
This consent order concerns violations by American Airlines, Inc., (American) of 14 CFR Part 259 (the Department’s Tarmac Delay Rule), 49 U.S.C. § 41712 (prohibition against unfair and deceptive practices), and 49 U.S.C. § 42301 (requirement to adhere to a carrier’s tarmac delay contingency plan...