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The U.S. Department of Transportation (DOT) today fined the Brazilian airline GOL $250,000 for violating a number of DOT’s rules protecting the rights of air travelers. This is the largest penalty assessed for violations of the rules adopted in April 2011.
This order concerns violations by VRG Linhas Aéreas S.A. d/b/a GOL Linhas Aéreas Inteligentes (GOL) of the consumer protection provisions contained in 14 CFR Parts 259 and 399 and 49 U.S.C. § 42302, as well as the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712....
This consent order concerns violations by Alaska Airlines, Inc., (Alaska) of 14 CFR Part 259 and 49 U.S.C. §§ 41712 and 42301. Specifically, the carrier failed to adhere to the assurance in its contingency plan for lengthy tarmac delays that the carrier would provide...
August 2013 U.S. Airline Systemwide Passengers Down 0.1 Percent from August 2012
This consent order concerns the unlawful holding out of direct air transportation by BestCare EMS, Ltd., (BestCare) an indirect air carrier specializing in air ambulance services. The conduct in question exceeded the scope of the economic authority in Civil Aeronautics Board (CAB) Order 83-1-36...
This consent order concerns the failure of GoJet Airlines, LLC, (GoJet) to timely file with the Department of Transportation (Department) Tarmac Delay Reports in violation of 14 CFR Part 244 and 49 U.S.C. § 41708.
This consent order concerns the failure of Shuttle America Corporation (Shuttle America) to timely file with the Department of Transportation (Department) Tarmac Delay Reports for three flights in violation of 14 CFR Part 244 and 49 U.S.C. § 41708.
WASHINGTON – Airline consumer complaints filed with DOT’s Aviation Consumer Protection Division during the first nine months of this year were down 14.1 percent from the first nine months of 2012, according to the U.S. Department of Transportation’s Air Travel Consumer Report released today.
November 2013 Air Travel Consumer Report