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WASHINGTON – In October, airlines improved their on-time performance while posting a lower rate of canceled flights and mishandled baggage than the same period in 2012, according to the U.S. Department of Transportation’s (DOT) Air Travel Consumer Report released today. In addition,...
December 2013 Air Travel Consumer Report
WASHINGTON – The U.S. Department of Transportation (DOT) today fined American Airlines $60,000 for violating the Department’s full-fare advertising rule after the airline’s agents told consumers that surcharges levied by the airlines were government-imposed taxes. DOT ordered the carrier...
Consumers Cautioned on Air Tours to College Bowl Games. The U.S. Department of Transportation today reminded air travelers going to this season’s college football bowl games that a company marketing an air tour package that includes game tickets must have the tickets in hand or have a written...
September 2013 Passenger Airline Employment Down 1.6 Percent from September 2012
The U.S. Department of Transportation (DOT) today fined the Brazilian airline GOL $250,000 for violating a number of DOT’s rules protecting the rights of air travelers. This is the largest penalty assessed for violations of the rules adopted in April 2011.
This order concerns violations by VRG Linhas Aéreas S.A. d/b/a GOL Linhas Aéreas Inteligentes (GOL) of the consumer protection provisions contained in 14 CFR Parts 259 and 399 and 49 U.S.C. § 42302, as well as the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712....
This consent order concerns violations by Alaska Airlines, Inc., (Alaska) of 14 CFR Part 259 and 49 U.S.C. §§ 41712 and 42301. Specifically, the carrier failed to adhere to the assurance in its contingency plan for lengthy tarmac delays that the carrier would provide...
August 2013 U.S. Airline Systemwide Passengers Down 0.1 Percent from August 2012