Guidance on responding to complaints filed on behalf of airline passengers
Guidance on responding to complaints filed on behalf of airline passengers
Aviation
Legacy ID
25
News Digest DOT 11-14
DOT Cautions Consumers on Super Bowl Air Travel Game Ticket Scams. Air travelers going to Super Bowl XLVIII this year should be aware that not all tour packages include a ticket to the Feb. 2 game in East Rutherford, N.J. Under U.S. Department of Transportation (DOT) consumer...
October 2013 U.S. Airline Systemwide Passengers Up 1.8 Percent from October 2012
October 2013 U.S. Airline Systemwide Passengers Up 1.8 Percent from October 2012
U.S. Department of Transportation Fines Qantas for Not Informing Passengers of Opportunity to Leave Delayed Aircraft
WASHINGTON – The U.S. Department of Transportation (DOT) today announced that Qantas Airways, an airline based in Australia, violated federal rules last March by not informing passengers on a delayed aircraft at Dallas/Fort Worth International Airport that they had the opportunity to leave the...
News Digest DOT 09-14
DOT Report Finds Rule Prohibiting Tarmac Delays Over Three Hours Has Virtually Eliminated Long Tarmac Delays, Has Little Effect on Cancellations. The U.S. Department of Transportation today released a report which found that its consumer protection rule prohibiting tarmac delays over three...
Analysis of Impact of Tarmac Delay Rule
This is a document about the Independent Review and Analysis of the Impact of the Three-Hour Tarmac Delay Rule by Econometrica, Inc.
Qantas Airways Limited 2014-1-11
This consent order concerns violations by Qantas Airways Limited (Qantas) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, the carrier failed to inform passengers on a flight delayed for a period at the gate with the door open that they had the opportunity to deplane as required under Part...DOT Fines Ticket Agent Vayama for Violating Price Advertising Rule
WASHINGTON – The U.S. Department of Transportation (DOT) today fined ticket agent Airtrade International, doing business as Vayama, $80,000 for violating DOT’s unfair and deceptive trade practices rule by advertising fares that failed to distinguish between government taxes and fees and charges...
November Airline Consumer Complaints Down From Previous Year, October
WASHINGTON – Airline consumer complaints filed with the U.S. Department of Transportation (DOT)’s Aviation Consumer Protection Division during November were down 23.6 percent from November 2012 and down 11.9 percent from October 2013, according to the DOT’s Air Travel Consumer Report released...