Aviation
Legacy ID
25
South African Airways - Order 2024-5-28
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that South African Airways (SAA) failed to provide timely refunds to passengers for flights to and from the United States that were cancelled or significantly changed by SAA in violation of 49 U.S.C. §...
KLM Royal Dutch Airlines - Order 2024-5-27
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that KLM Royal Dutch Airlines (KLM) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of...
Deutsche Lufthansa AG - Order 2024-5-26
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Deutsche Lufthansa AG (Lufthansa) failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S...
Nearly $1 Billion in Refunds Returned to Airline Passengers Under DOT Rules Backed by New Enforcement Actions
Under President Biden, DOT has helped secure nearly $4 billion in refunds and reimbursements to airline passengersBiden-Harris Administration Announces Nearly $187 Million in Grants from Bipartisan Infrastructure Law to Modernize Airports
Sixth round of funding further enhances safety and efficiency at airportsUSDOT Announces “Support Our Troops” Dashboard to Improve Air Travel for Military Service Members and Their Families
Allegiant, Frontier, and Spirit took steps to enhance their travel benefits for service membersMay 2024 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
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