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Aviation

Legacy ID
25

BTS Statistics Release: July 2017 U.S. Airline Traffic Data

The U.S. Department of Transportation’s Bureau of Transportation Statistics (BTS) reported today that U.S. airlines’ July systemwide (domestic and international) scheduled service passenger enplanements rose 0.8 percent from June, rising for the seven consecutive month to 71.6 million, to reach...

Consumer Resources

Annual Report on Disability-Related Air Travel Complaints

Bipartisan Partnership Between the U.S. Department of Transportation and State Attorneys General to Protect Airline Passengers

Common Terms in Air Travel

Tell it to the Judge: ...

Bumping & Oversales

Bumping

The vast majority of the time, passengers don’t have any problems boarding their flights. But occasionally, airlines may “bump” passengers and have them give up their seats. Bumping, also known as “denied boarding,” happens when there are more passengers scheduled to fly on an...

Lost, Delayed, or Damaged Baggage

While the vast majority of airline passengers’ checked bags arrive at their destination on time and in the condition received, checked bags may occasionally become lost, delayed, or damaged in transit. Under DOT regulations (for domestic travel) and international treaties (for international...

Refunds

Travel plans sometimes change and you may want a refund for a purchased airline ticket or fees for other related services such as baggage transport or seat selection. This page contains useful information to determine whether you are entitled to a refund of the ticket price or fees charged for...

Buying a Ticket

Top Issues Comparing ticket prices Restrictions on tickets Purchasing optional services Baggage fees Cancelling or refunding a ticket within 24-hours of booking Post-purchase price increases Documents for international travel Before You Buy a Ticket

Comparing ticket...

Tarmac Delays

What is a “Tarmac Delay”?

A tarmac delay occurs when an airplane on the ground is either awaiting takeoff or has just landed and passengers do not have the opportunity to get off the plane.  DOT’s tarmac delay rule applies only to tarmac delays that occur at U.S. airports....