Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Aviation

Legacy ID
25

Air Travel Consumer Report: April 2018 Numbers

WASHINGTON – The U.S. Department of Transportation (DOT) today released its June 2018 Air Travel Consumer Report (ATCR) on air carrier data compiled for the month of April 2018.  The full consumer report and other aviation consumer matters of interest to the public can be found at...

Icelandair Order 2018-5-42

This consent order concerns violations by Icelandair Group, a/k/a Flugleidir, h.f., d/b/a Icelandair (Icelandair) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, Icelandair failed to adhere to the assurance in its contingency plan for lengthy tarmac delays to provide adequate food on a...

Mike Borsetti v. British Airways Order of Dismissal 2018-5-17

About this Order

On September 22, 2014, Mike Borsetti (the Complainant) filed a third-party complaint under 14 CFR § 302.404 against British Airways (BA). The Complainant alleges that BA violated the Department’s rules concerning oversales, refunds, and substantive responses to consumer...