Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

General

Legacy ID
1

Lost, Delayed, or Damaged Baggage

While the vast majority of airline passengers’ checked bags arrive at their destination on time and in the condition received, checked bags may occasionally become lost, delayed, or damaged in transit. Under DOT regulations (for domestic travel) and international treaties (for international...

Refunds

Travel plans sometimes change and you may want a refund for a purchased airline ticket or fees for other related services such as baggage transport or seat selection. This page contains useful information to determine whether you are entitled to a refund of the ticket price or fees charged for...

Tarmac Delays

What is a “Tarmac Delay”?

A tarmac delay occurs when an airplane on the ground is either awaiting takeoff or has just landed and passengers do not have the opportunity to get off the plane.  DOT’s tarmac delay rule applies only to tarmac delays that occur at U.S. airports....

United Brotherhood of Carpenters, Leadership Conference

Draft Remarks Prepared for Delivery byU.S. Secretary of Transportation Elaine L. ChaoUnited Brotherhood of Carpenters, “Leadership Conference”Las Vegas, NVTuesday, Oct 3, 2017

Thank you, President [Doug] McCarron for that introduction.  I am pleased to join you for this...

Rhode Island Business Leaders Day

Remarks Prepared for Delivery byU.S. Secretary of Transportation Elaine L. ChaoRhode Island Business Leaders DayHosted by Senator Jack ReedHart Senate Office Building 9th Floor Conference CenterOctober 4, 2017

Thank you, Senator Reed, for inviting me to join you for the...