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Air Consumer

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Haiti Order Granting Emergency Exemption

By this order, we grant an exemption from 49 U.S.C. § 41101 and applicable Department regulations to the extent necessary to permit, on behalf of U.S. Government charterers engaged in Haiti earthquake rescue and relief operations, indirect air transportation by GSA-approved entities, including...

Plane Talk: Public Charter Flights

Charter flights can provide excellent value, and they often operate nonstop in markets where scheduled flights would be less direct. In addition, many charters don't have all of the restrictions of scheduled-service discount fares, e.g. advance-purchase, stay over a Saturday night, stay no more...

Plane Talk: Traveling with Animals

Overview

Federal and state governments impose restrictions on transporting live animals. In addition, each airline establishes its own company policy for the proper handling of the animals they transport. As a shipper or owner you also have a responsibility to take the necessary precautions...

Plane Talk: Coping with Flight Delays

Most airline trips are uneventful; however, airlines don't guarantee their schedules, and you should realize this when planning your trip. There are many things that can make it impossible for flights to arrive on time. Some of these problems, such as bad weather and resulting air traffic delays...

Gate 1, Ltd. - July 5, 2009

This consent order concerns advertisements by Gate 1, Ltd., (Gate 1) a ticket agent, that violated 14 CFR 399.84 the Department’s rule on full-fare advertising, and 49 U.S.C. § 41712, which prohibits unfair and deceptive practices by air carriers and ticket agents. This order assesses a...

Advertising: "free" tickets, disclosure of fees - September 4, 2003

This notice is intended to give further guidance to air carriers and other sellers of air transportation on how those additional taxes, fees, and restrictions that are permitted to be listed separately from a fare quotation may be disclosed in advertisements.1 This guidance will be used by...