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Air Consumer

This page shows Department of Transportation content pertaining to a specific tag. If you cannot find what you’re looking for on this page, please use the search box in the top right of our website.

Electronic Ticketing: Passenger Notices

The Department is issuing a statement of compliance policy that states that the ticket notices required by various DOT rules must be given (or be made readily available) to ‘‘ticketless’’ airline passengers no later than the time that they check in at the airport for the first flight in...

Warning letter re GDS/OTA display bias

The following letter was sent on February 1, 2011, to the association which represents the major global distribution systems operating in the United States and to several global distribution systems and online travel agents.

Guidance re GDS/OTA display bias

This letter was sent on March 4, 2011, to the association which represents the major global distribution systems operating in the United States.

Notice of Proposed Rulemaking Federal Register Version

The Department of Transportation is proposing to amend its existing airline smoking rule to explicitly ban the use of electronic cigarettes on all aircraft in scheduled passenger interstate, intrastate and foreign air transportation. The Department is taking this action because of the increased...

DOT Policy on E-Cigarettes

Excerpted from answers to Questions for the Record provided by Susan Kurland, Assistant Secretary for Aviation and International Affairs, U.S. Department of Transportation, following a June 17, 2010, hearing before the Senate Committee on Commerce, Science and Transportation

The Role Of Air Charters Brokers In Arranging Air Transportation

The purpose of this notice is to provide guidance regarding the lawful role of air charter brokers (i.e., entities, including persons, that link prospective charter customers with direct air carriers) in the provision of air transportation.1 This guidance will be used by the Office of the...