General Content
News Archive
Press Release
Air Travel Consumer Report: September 2024 Numbers and 3rd Quarter Numbers
WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of September 2024 and third quarter of...
Guidance
Small Entity Compliance Guide Final Rule on Refunds and Other Consumer Protections
Pursuant to Section 212 of the Small Business Regulatory Enforcement Fairness Act of 1996 (“SBREFA”), Pub. L. 104-121, the Department of Transportation’s Office of Aviation Consumer Protection (...
Consumer Report
November 2024 Air Travel Consumer Report
About this Document
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is...
Biography
General Content
Ticket Refunds
A compilation of rules, guidance, enforcement orders and other related information regarding aviation ticket refunds.
General Content
News and Events
In an effort to educate the transportation industry and others that provide service in accordance with the Department's drug and alcohol testing programs, our staff participates in conferences,...
General Content
Responsibilities
The Office of the Assistant Secretary for Research and Technology (OST-R), serving as the Departmental lead on Positioning, Navigation and Timing (PNT) matters, performs the following duties...
General Content
General Content
Airline Customer Service Dashboard
Secretary Buttigieg has called upon airlines to improve their customer service commitments to passengers, which all have done to varying degrees. The dashboards below provide information for air...