News Archive
November 2024 Air Travel Consumer Report
About this Document
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is...
Small Entity Compliance Guide Final Rule on Refunds and Other Consumer Protections
Pursuant to Section 212 of the Small Business Regulatory Enforcement Fairness Act of 1996 (“SBREFA”), Pub. L. 104-121, the Department of Transportation’s Office of Aviation Consumer Protection (...
Air Travel Consumer Report: September 2024 Numbers and 3rd Quarter Numbers
WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of September 2024 and third quarter of...
Advance Notice of Proposed Rulemaking on Airline Passenger Rights (PDF Version)
The Advance Notice of Proposed Rulemaking (ANPRM) seeks public comment on how to best ensure consumers experiencing significant flight disruptions are taken care of and protected from financial...
Airline Customer Service Dashboard
The Department has called upon airlines to improve their customer service commitments to passengers, which all have done to varying degrees. The dashboards below provide information for air...
Responsibilities
The Office of the Assistant Secretary for Research and Technology (OST-R), serving as the Departmental lead on Positioning, Navigation and Timing (PNT) matters, performs the following duties...