Unmanned Aircraft Systems (UAS) Support Center Case Management System (CMS)

The Federal Aviation Administration (FAA) developed the Unmanned Aircraft Systems (UAS) Support Center Case Management System (CMS) which is a system that allows members of the public (hereafter referred to as customers) to submit inquiries about their UAS and for the FAA to track and respond to those inquires. Inquiries submitted by customers could include general questions as well as questions about the operation of a UAS.  

The FAA is publishing a Privacy Impact Assessment (PIA) in accordance with Section 208 of the E-Government Act of 2002 because the UAS Support Center CMS collects the name, preferred method of communication, email address or phone number, and optional zip code from the customer when submitting an inquiry about their UAS.