Survey of Airman Satisfaction with Aeromedical Certification Services
The Federal Aviation Administration’s (FAA) Civil Aerospace Medical Institute (CAMI) sponsors the Survey of Airmen Satisfaction with Aerospace Medical Certification Services. The survey collects feedback from airmen on their experiences with Office of Aerospace Medicine (OAM) services. This is accomplished through a biennial survey designed to meet the requirement to survey stakeholder satisfaction under Executive Order No. 12862, “Setting Customer Service Standards,” and the Government Performance and Results Act of 1993 (GPRA; Public Law 103-62).
The FAA is publishing this Privacy Impact Assessment (PIA) for the Survey of Airmen Satisfaction with Aerospace Medical Certification Services in accordance with Section 208 of the E-Government Act of 2002 because the survey processes personally identifiable information (PII) from members of the public, specifically airmen who receive OAM services.