Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

The latest general information on the Coronavirus Disease 2019 (COVID-19) is available on Coronavirus.gov. For USDOT specific COVID-19 resources, please visit our page.

MyITSM/Benefits Operation Center Case Management Module (BOC CMM) PIA

The Federal Aviation Administration’s (FAA) Office of Information and Technology (AIT) implemented the My Information Technology Service Management (MyITSM)1 system to facilitate the management of FAA’s technical support services. MyITSM the Benefits Operations Center Case Management Module (BOC CMM), used by the Office of Human Resource Management (AHR) Benefits Operation Center (BOC) to support the administration of FAA employee benefits and retirement programs including FAA employees who are eligible for retirement benefits and annuitants who are currently receiving benefits. The BOC CMM provides automated workflow management application to track, manage, and administer BOC services.

In accordance with E-Government Act of 2002, the FAA developed this Privacy Impact Assessment (PIA) because the BOC CMM collects personally identifiable information (PII) of FAA employees and their beneficiaries (such as spouses or children) who are members of the public.

DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact privacy@dot.gov.
Last updated: Friday, March 27, 2020