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Departmental Office of Civil Rights (DOCR) General Support System (GSS)

The U.S. Department of Transportation (DOT) Departmental Office of Civil Rights (DOCR) established an enterprise-wide cloud-based web-enabled General Support System (GSS) to process discrimination complaints filed against the DOT under Titles VI and VII of the Civil Rights Act of 1964, 42 U.S.C. 2000d et seq, 42 U.S.C. 12101 et.seq, Civil Rights Act of 1991, American with Disabilities Act of 1991, and Genetic Information Nondiscrimination Act of 2008 (GINA). DOCR also processes complaints under  49 CFR Part 23, Disadvantaged Business Enterprise in Airport Concessions and 49 CFR Part 26, Participation by Disadvantaged Business Enterprises in the Department of Transportation Financial Assistance Programs.

The GSS consists of three applications that accept and process the filing of formal complaints and provide a repository for case tracking and management of disadvantaged business enterprise appeals, civil right complaints, and reasonable accommodations requests. The system is also used to generate reports requested by various Federal agencies on civil rights matters, and track investigations and complaint resolution activities involving DOT organizations allegedly engaged in discriminatory practices. This Privacy Impact Assessment (PIA) is required under the EGovernment Act of 2002 because the system collects personally identifiable information (PII) from members of the public and Department employee who 1) file a discrimination complaint, 2) are witness to an alleged discriminatory act, or 3) are alleged to have committed a discriminatory act under Title VII.

DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact
Last updated: Wednesday, April 7, 2021