Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Aviation Complaint, Enforcement, and Reporting System (ACERS)

Document
Privacy - OST - ACERS - PIA - 2023.pdf

The Office of Aviation Consumer Protection (OACP/C-70) is part of the Office of the General Counsel (OGC) within the Department of Transportation (DOT or the Department). OACP has broad authority under 49 U.S.C., Subtitle VII, to investigate and enforce consumer protection and civil rights laws and regulations related to air transportation. OACP is responsible for enforcing the Department’s aviation consumer protection requirements. ACERS is a newly modernized web-based system that is used by OACP management, attorneys, and travel industry analysts. The system is primarily used to monitor complaints related to individual airlines and air travel companies and to determine the extent to which these entities are in compliance with federal aviation civil rights and consumer protection regulations. It is also used to determine when to conduct investigations and/or enforcement actions. 

 
OACP is publishing this Privacy Impact Assessment (PIA) in accordance with the E-Government Act of 2002 because the office receives, uses, and maintains Personally Identifiable Information (PII) from members of the public. ACERS may also include limited PII on OACP personnel and contractors.
 

DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact Privacy@DOT.GOV.
Last updated: Tuesday, December 5, 2023