Passengers’ Right to Fly Free from Discrimination
Passengers’ Right to Fly Free from Discrimination
General
Legacy ID
2311
Guidance for Airline Personnel on Non-discrimination in Air Travel
Guidance for Airline Personnel on Non-discrimination in Air Travel
U.S.-China Race to Zero Emissions Challenge Official Guidelines Released
The U.S. DOT and the Chinese Ministry of Transport announced the official guidelines for the R2ZE Challenge. The guidelines provide details on how the race will be conducted and how transit agencies can join the race.
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News Digest DOT 11-17
DOT Releases Five-Year Research, Development, and Technology Strategic Plan -- Following a period of public comment and stakeholder input, the U.S. Department of Transportation (DOT) released its collaborative Research, Development, and Technology (RD&T) Strategic Plan, which presents...
News Digest DOT 01-17
FMCSA Sets Schedule for Safety Fitness Determination - Supplemental Notice of Proposed Rulemaking. On January 21, 2016, the Federal Motor Carrier Safety Administration (FMCSA) published a Notice of Proposed Rulemaking to update its present Safety Fitness Determination (SFD) methodology and...
DOT Current and Delinquent Debt Management Policy
USDOT Announces New Federal Committee on Automation
Committee to Hold First Meeting on January 16, 2017
WASHINGTON – The U.S. Department of Transportation (U.S. DOT) announced today that it is establishing a new advisory committee focused on automation across a number of modes. The committee, which includes leading professionals and...
Disability Training Materials and Helpful Information
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Disability Training Materials and Helpful Information
The U.S. Department of Transportation’s Office of Aviation Enforcement and Proceedings (AEP) and Office of Transportation Policy have developed informative modular programs that can be used to assist individuals with disabilities and to supplement the training and education of airline employees and contractors. The programs focus on the rights and responsibilities of individuals and airlines under the Air Carrier Access Act (ACAA) and its implementing regulation, 14 CFR Part 382 and were produced in cooperation with stakeholders from both the disability community and airline industry. Although many of the programs have an intended audience, we believe that all of the content is helpful for any passenger, airline employee, or contractor.
To access the individual program content, simply click a hyperlink below.
| Title | Description | Intended Audience | Format |
|---|---|---|---|
| Wheelchair and Guided Assistance | |||
| LEAD the way! | A video that introduces a proactive approach for assisting individuals with disabilities throughout the airport. |  Airline Personnel |  |
| The ABCs of Accessible Travel | A tri-fold brochure and digital content that provide important information to individuals with disabilities who are traveling onboard an aircraft. |  Traveling Public |  |
| Wheelchair and Guided Assistance Tips | A wheelchair and guided assistance tip sheet and digital content that explain how to properly assist individuals who need wheelchair and guided assistance at airports. | Airline Personnel | |
| Assistive Devices | |||
| Air Travel with an Assistive Device | A tri-fold brochure and digital content that provide an overview of the different types of assistive devices and how airline personnel should properly handle and stow these devices. | Traveling Public | |
| Assistive Device Stowage, Damage, and Delay Interactive Guide | A helpful interactive guide designed to supplement airline disability-related trainings by describing various assistive devices and how to properly handle, stow, load, and return them to passengers. |  Airline Personnel |  Interactive Guide |
| Seating Accommodations | |||
| Seating Accommodations in Air Travel | An informative tri-fold brochure and digital content that highlight the rights of individuals who may need a seating accommodation for a disability. | Traveling Public | |
| Seating Accommodation Interactive Guide | A helpful interactive guide designed to supplement airline disability-related trainings by describing the types of seating accommodation methods used by airlines, seating accommodation eligibility, and the types of seating accommodations available on aircraft. | Airline Personnel | Interactive Guide |
A description of the icons above can be found below:
| Format | Description | Suggested Use |
|---|---|---|
 Brochure | Tri-fold pamphlet | The traveling public may choose to print this material as a reference before traveling. |
 Digital Content | Content that is easily viewable from a smart phone, PC, or tablet | Both airline personnel and members of the traveling public are encouraged to use this material as a quick reference guide on a mobile or other device. |
 Tip Sheet | Pocket-sized accordion folded pamphlet | We encourage airlines to print these tip sheets and provide them to guide and wheelchair assistants to carry and reference while they assist individuals with disabilities. |
Video | Multimedia animation presentation with narration and closed captioning | We encourage airlines to provide these videos to employees as a part of their personnel training programs. This information is intended to supplement (but not replace) airline training programs. |
| Interactive Guide | Interactive training materials | We encourage airlines to provide the interactive guides to employees and contractors as a part of their personnel training programs. These guides are intended to supplement (but not replace) airline training programs. |
American Recovery and Reinvestment Act Final Report
U.S. Department of Transportation Detail Opportunity
LocationU.S. Department of TransportationWashington, DC 20590
Position TitleFederal Government-wide Policy Analysis and Formulation, Transit Benefit Policy Program (Transportation Planning)
Organizational Role: Merge divergent viewpoints across agencies. Assist in the...