An official website of the United States government
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
Redacted Alaska Airlines Animal Report - October 2024
This consent order concerns violations of consumer protection laws by Türk Hava Yollari, A.O. (Turkish Airlines). Specifically, the U.S. Department of Transportation (Department) has determined that from March 2020 to September 2021, Turkish Airlines routinely failed to provide timely...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) has determined that Frontier Airlines, Inc. (Frontier) held out three chronically delayed flights between August 2022 and April 2023 at least 63 times in violation of 49 U.S.C. § 41712 (Section 41712) and 14...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) has determined that JetBlue Airways Corp. (JetBlue) held out four chronically delayed flights from June 2022 through November 2023 at least 145 times in violation of 49 U.S.C. § 41712 (Section 41712) and 14 CFR...