General Content
Legacy ID
114
Show Effective Date
Off
General Travel Tips for Persons with Disabilities
Arrange Your Travel Ahead of Time
Under the Air Carrier Access Act (ACAA) and DOT’s disability rules, passengers are generally not required to provide advanced notice for disability-related accommodations. However, it’s a good idea to call your airline in advance to arrange for...
What to Do If You Have a Problem
When should I contact a complaint resolution official (CRO)?
If you encounter a disability-related issue related to an airline accommodation or service, you can request to speak with the airline’s Complaint Resolution Official (CRO) or a supervisor. A CRO is the airline’s expert...Wheelchair and Guided Assistance
When a passenger with a disability requests assistance from an airline to move through the airport, the airline is required to promptly provide the requested assistance. This assistance may be guide assistance for an individual who is blind or wheelchair assistance for an individual with a...
Traveling with a Disability
The Air Carrier Access Act (ACAA) is a law that makes it illegal for airlines to discriminate against passengers because of their disability. The Department of Transportation (DOT) is responsible for enforcing the ACAA and its implementing disability regulation, which apply to all flights to,...
DOT Headquarters Library
The US DOT Library offers an array of desktop digital resources, research assistance, and interlibrary loan services to US DOT Headquarters staff. Please visit us at W12-120 (right off the DOT HQ New Jersey Avenue lobby) to speak with a librarian or use our on-site computer terminals to...
Presidential Memorandum for the Secretary of Transportation
MEMORANDUM FOR THE SECRETARY OF TRANSPORTATION
SUBJECT: Unmanned Aircraft Systems Integration Pilot ProgramBy the authority vested in me as President by the Constitution and the laws of the United States of America, it is hereby ordered as follows:
Section 1. Policy. It...
Questions and Answers on UAS Integration Pilot Program
Q: What’s the purpose of this program?A: The purpose of the program is to explore ways to safely expand cutting-edge drone operations into the National Airspace by pairing state, local, and tribal governments with unmanned aircraft operators.
Q: How does this initiative differ from...
Agreement by and between Alaska Airlines/Virgin America and US Department of Transportation - Accessible Airport Kiosk
Alaska Airlines/Virgin America will adopt measures to provide greater accessibility to individuals with disabilities than required under DOT rules. In return, the Department will not take enforcement action against the airline for its failure to comply with the Department’s accessible...
Agreement by and between Spirit Airlines and US Department of Transportation - Accessible Airport Kiosk
Spirit Airlines will adopt measures to provide greater accessibility to individuals with disabilities than required under DOT rules. In return, the Department will not take enforcement action against the airline for its failure to comply with the Department’s accessible airport kiosk rule...