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Onboard Statistics, 4th Quarter FY 2017

This spreadsheet provides onboard statistics for the fourth quarter of FY 2017. Demographics are particularly useful to managers in the workforce planning process.  These data are also used by Congressional staffers and others who have an interest in the size and makeup of the federal...

Part 40 Final Rule - DOT Summary of Changes

   Today, November 13, 2017, the Department of Transportation (DOT) published a final rule in the Federal Register (82 FR 52229).  The rule, among other items, added four semi-synthetic opioids (i.e., hydrocodone, oxycodone, hydromorphone, oxymorphone).  It also added...

General Travel Tips for Persons with Disabilities

Arrange Your Travel Ahead of Time

Under the Air Carrier Access Act (ACAA) and DOT’s disability rules, passengers are generally not required to provide advanced notice for disability-related accommodations.  However, it’s a good idea to call your airline in advance to arrange for...

What to Do If You Have a Problem

When should I contact a complaint resolution official (CRO)?

If you encounter a disability-related issue related to an airline accommodation or service, you can request to speak with the airline’s Complaint Resolution Official (CRO) or a supervisor.  A CRO is the airline’s expert...

Wheelchair and Guided Assistance

When a passenger with a disability requests assistance from an airline to move through the airport, the airline is required to promptly provide the requested assistance. This assistance may be guide assistance for an individual who is blind or wheelchair assistance for an individual with a...

Traveling with a Disability

The Air Carrier Access Act (ACAA) is a law that makes it illegal for airlines to discriminate against passengers because of their disability. The Department of Transportation (DOT) is responsible for enforcing the ACAA and its implementing disability regulation, which apply to all flights to,...

DOT Headquarters Library

The US DOT Library offers an array of desktop digital resources, research assistance, and interlibrary loan services to US DOT Headquarters staff.  Please visit us at W12-120 (right off the DOT HQ New Jersey Avenue lobby) to speak with a librarian or use our on-site computer terminals to...