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General Content

Legacy ID
114
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Blackboard

The Federal Aviation Administration’s (FAA’s) Office of Human Resource Management (AHR) Blackboard, a web-based learning management system, delivers online courses to online learners. Blackboard is authorized under the Government Employee Training Act (GETA), as codified in 5 U.S.C. §§ 4101-4118...

MyITSM/Benefits Operation Center Case Management Module (BOC CMM)

The Federal Aviation Administration’s (FAA) Office of Information & Technology Services (AIT) implemented the My Information Technology Service Management (MyITSM)  system to facilitate the management of FAA’s technical support services. The MyITSM Benefits Operations Center Case...

FAA Microsoft Office 365 (FAA-M365)

The Federal Aviation Administration’s Microsoft Office 365 (FAA-M365) is a Microsoft cloud-based Software as a Service (SaaS) solution, through which the FAA is deploys a suite of communication products. FAA-M365 includes the following Microsoft Office 365 products: Word, Excel, OneNote, Teams,...

Knowledge Services Network (KSN)

The Federal Aviation Administration’s (FAA) Knowledge Services Network (KSN) is an enterprise-level service that allows users to design, build, and manage their own collaborative work sites using SharePoint. The KSN environment supports over 775 unique site collections and tens of thousands of...