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2015 Airline Consumer Complaints Up From Previous Year


WASHINGTON – Airline consumer complaints filed with DOT’s Aviation Consumer Protection Division during 2015 were up 29.8 percent from 2014, according to the U.S. Department of Transportation’s Air Travel Consumer Report released today.

For all of last year, the Department received 20...

Public Complaints about Guidance Documents

The name and contact information for public complaints that DOT agencies are not complying with requirements concerning significant guidance or that the agencies are treating a significant guidance document as a binding requirement.



This section of this Web site provides information about DOT guidance documents and requirements concerning our use of them.