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Complaints

DOT Fines American Airlines for Violating Price Advertising Rule

WASHINGTON – The U.S. Department of Transportation (DOT) today fined American Airlines $60,000 for violating the Department’s full-fare advertising rule after the airline’s agents told consumers that surcharges levied by the airlines were government-imposed taxes.  DOT ordered the carrier to cease and desist from further violations.

Updated: Wednesday, December 11, 2013

Guidance

This section of this Web site provides information about DOT guidance documents and requirements concerning our use of them. 

Updated: Wednesday, January 30, 2019
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