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DOT Enters Agreements with Airlines to Increase Availability of Accessible Airport Kiosks and Accessible Airline Mobile Websites

WASHINGTON – The U.S. Department of Transportation (DOT) announced today that it has reached agreements with Alaska Airlines/Virgin America and Spirit Airlines to expand greatly the availability of airport kiosks that will be accessible to individuals with disabilities.  DOT also reached an agreement with All Nippon Airways (ANA) to make the airline’s mobile website accessible for individuals with disabilities.

Updated: Wednesday, October 25, 2017

Airline Consumer Complaints Up From Previous Year, March 2017

WASHINGTON – The U.S. Department of Transportation (DOT) today released its June 2017 Air Travel Consumer Report, compiling air carrier data for the month of April 2017.  In April, DOT received 1,909 complaints about airline service from consumers, up 70.0 percent from the total of 1,123 filed in April 2016 and up 68.6 percent from the 1,132 received in March 2017.

The reporting carriers canceled 1.6 percent of their scheduled domestic flights in April 2017, up from the 0.9 percent cancellation rate posted in April 2016, but down from the 1.8 percent rate in March 2017.

Updated: Thursday, June 15, 2017

Flight Cancellations Down From Previous Year, January 2017

WASHINGTON – The U.S. Department of Transportation today released its April 2017 Air Travel Consumer Report, compiling air carrier data for the month of February 2017.  The April report contains denied boarding (oversales) data for the October-December 2016 quarter, as airlines report denied boarding numbers by quarter.  Denied boarding numbers for the January-March quarter will be available in the May Air Travel Consumer Report.

Updated: Wednesday, April 19, 2017

U.S. Department of Transportation Proposes Disclosure of Customer-Specific Airline Baggage Fee Information Along with the Airfare

WASHINGTON – U.S. Transportation Secretary Anthony Foxx today announced that the U.S. Department of Transportation (DOT) is proposing to require airlines and ticket agents to disclose to consumers the fees for a first checked bag, a second checked bag, and a carry-on bag when providing airfare information.  Those services had historically been included in the airfare but many airlines now charge a separate fee for transporting bags.

Updated: Tuesday, January 17, 2017

U.S. Department of Transportation Announces Enhanced Protections for Air Travelers, Actions to Promote Airline Competition

WASHINGTON – U.S. Transportation Secretary Anthony Foxx today announced that the U.S. Department of Transportation (DOT) is taking a number of actions to enhance protections for air travelers and promote competition in the airline industry.  The actions are a result of the Department’s continued commitment to ensuring that passengers are treated fairly by the airline industry, as well as an executive order issued by President Obama directing federal agencies to identify specific actions to relieve undue burdens on competition and better inform consumers.

Updated: Tuesday, October 18, 2016

DOT Bans All Samsung Galaxy Note7 Phones from Airplanes

WASHINGTON – The U.S. Department of Transportation (DOT), with the Federal Aviation Administration (FAA) and the Pipeline and Hazardous Materials Safety Administration (PHMSA), today announced it is issuing an emergency order to ban all Samsung Galaxy Note7 smartphone devices from air transportation in the United States. Individuals who own or possess a Samsung Galaxy Note7 device may not transport the device on their person, in carry-on baggage, or in checked baggage on flights to, from, or within the United States. This prohibition includes all Samsung Galaxy Note7 devices.

Updated: Monday, October 17, 2016
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