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DOT Enters Agreements with Airlines to Increase Availability of Accessible Airport Kiosks and Accessible Airline Mobile Websites

WASHINGTON – The U.S. Department of Transportation (DOT) announced today that it has reached agreements with Alaska Airlines/Virgin America and Spirit Airlines to expand greatly the availability of airport kiosks that will be accessible to individuals with disabilities.  DOT also reached an agreement with All Nippon Airways (ANA) to make the airline’s mobile website accessible for individuals with disabilities.

Updated: Wednesday, October 25, 2017

Airline Consumer Complaints Up From Previous Year, March 2017

WASHINGTON – The U.S. Department of Transportation (DOT) today released its June 2017 Air Travel Consumer Report, compiling air carrier data for the month of April 2017.  In April, DOT received 1,909 complaints about airline service from consumers, up 70.0 percent from the total of 1,123 filed in April 2016 and up 68.6 percent from the 1,132 received in March 2017.

The reporting carriers canceled 1.6 percent of their scheduled domestic flights in April 2017, up from the 0.9 percent cancellation rate posted in April 2016, but down from the 1.8 percent rate in March 2017.

Updated: Thursday, June 15, 2017

Flight Cancellations Down From Previous Year, January 2017

WASHINGTON – The U.S. Department of Transportation today released its April 2017 Air Travel Consumer Report, compiling air carrier data for the month of February 2017.  The April report contains denied boarding (oversales) data for the October-December 2016 quarter, as airlines report denied boarding numbers by quarter.  Denied boarding numbers for the January-March quarter will be available in the May Air Travel Consumer Report.

Updated: Wednesday, April 19, 2017
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