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News Archive

Enforcement Order

KLM Royal Dutch Airlines - Order 2024-5-27

The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that KLM Royal Dutch Airlines (KLM) routinely failed to provide timely refunds to passengers for...

Enforcement Order

South African Airways - Order 2024-5-28

The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that South African Airways (SAA) failed to provide timely refunds to passengers for flights to and...

Data Set

DOT Onboard Demographics, April 2024

This spreadsheet provides onboard statistics for April FY 2024. Demographics are particularly useful to managers in the workforce planning process....

General Content

Support Our Troops Dashboard

The U.S. Department of Transportation has created a dashboard to ensure that service members and their families have easy access to key enforceable commitments that the largest U.S. carriers...

Press Release

Air Travel Consumer Report: March 2024 Numbers

WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of March 2024 for on-time performance...

Consumer Report

May 2024 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is...