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News Archive

General Content

Substance Abuse Professionals (SAP)

The Substance Abuse Professional (SAP) is a person who evaluates employees who have violated a DOT drug and alcohol program regulation and makes recommendations concerning...

Enforcement Order

Deutsche Lufthansa AG - Order 2024-5-26

The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Deutsche Lufthansa AG (Lufthansa) failed to provide timely refunds to passengers for flights to...

Enforcement Order

KLM Royal Dutch Airlines - Order 2024-5-27

The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that KLM Royal Dutch Airlines (KLM) routinely failed to provide timely refunds to passengers for...

Enforcement Order

South African Airways - Order 2024-5-28

The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that South African Airways (SAA) failed to provide timely refunds to passengers for flights to and...