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The Department has the statutory authority to protect airline consumers from unfair or deceptive practices by airlines or ticket agents, and most of its aviation consumer protections regulations are based on that authority. However, the terms unfair or deceptive are not defined in the...
WASHINGTON – The U.S. Department of Transportation today released its November 2020 Air Travel Consumer Report (ATCR) on reporting marketing and operating air carrier data compiled for the month of September 2020. The full consumer report and other aviation consumer matters of interest to...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
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