Flight Delays

A compilation of rules, guidance, enforcement orders and publications on flight delays, on-time performance disclosure and tarmac delays.

Discrimination

Airlines are prohibited from subjecting a person in air transportation to discrimination on the basis of race, color, national origin, religion, sex, or ancestry.

Federal law prohibits airlines from discriminating against airline...

What's New

Latest News from DOT's Aviation Consumer Protection Division. 

Aviation Industry Bankruptcy and Service Cessations

The U.S. Department of Transportation (DOT) recognizes that bankruptcies in the aviation industry may leave travelers with great uncertainty and in some cases, travelers may be stranded far from home. To help aviation consumers who are affected by an airline or ticket agent...

Travel Tips & Publications

A collection of helpful tips, information to help you protect yourself while traveling.

Air Travel Consumer Reports

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.

Useful Links

Useful Links

Civil Reserve Airfleet

The Civil Reserve Air Fleet is a cooperative, voluntary program involving the DOT, DOD and the U.S. civil air carrier industry in a partnership to augment DOD aircraft capability during a national defense related crisis.

Business Services and Administration

This staff provides the strategic planning for the emergency preparedness and response aspects of the Office of Intelligence, Security and Emergency Response.  The Program Manager works in close coordination with the Office staff on strategic planning matters, and also participates in the...

Protective Service Division

Protective Services DivisionThe Protective Service Division provides for the safety and security of the Secretary and Deputy Secretary as directed.  We also perform other duties as assigned by the Director.