Icelandair, Inc. 2003-4-9

This consent order concerns advertisements on Icelandair’s web site and e-mail advertisements disseminated by the carrier that failed to comply with the Department’s rule on full fare advertising, 14 CFR 399.84.

US Airways, Inc. 2003-3-19

This order concerns certain alleged violations by US Airways, Inc., (US Airways) of the requirements of 14CFR Part382, with respect to its failure to provide assistance to passengers in wheelchairs and dispositive responses to persons who complained to the carrier about its failure to comply...

Flight Alaska, Inc. 2003-3-17

This consent order concerns reporting delinquencies by Flight Alaska, Inc., a/k/a Yute Air (“Flight Alaska”) that constitute violations of 49 U.S.C. § 41708 and the reporting requirements specified in 14 CFR Part 241 and made applicable to the carrier by Department Order 2002-1-4.

Petition for Rulemaking of Joel Kaufman Re: Ticket Change Penalties 2003-3-11

ORDER OF DISMISSAL By this order, we dismiss the petition for rulemaking filed by Mr. Joel Kaufman relating to airline ticket change penalties.

Complaint of Kyle Heck v. Southwest Airlines, Inc. 2003-3-5

On December 9, 2002, Kyle Heck filed a third-party enforcement complaint under section 302.401 of the Department's Procedural Rules (14 CFR 302.401) against Southwest Airlines, Inc. (Southwest), alleging that the carrier discriminated against him as a disabled passenger...

American Airlines, Inc., Complaint of Louise Caplan v. American Airlines 2003-3-1

This order concerns certain alleged violations by American Airlines (“American”) of the requirements of 14 CFR Part 382, with respect to providing wheelchair assistance to passengers with disabilities and dispositive responses to persons who complain to the carrier about its failure to comply...

BOSTON-MAINE AIRWAYS COW. D/B/A PAN AM CLIPPER CONNECTION 2003-2-13

This consent order concerns certain public holding-out practices engaged in by Boston-Maine Airways Corp. d/b/a Pan Am Clipper Connection (Boston-Maine) through its published schedules, its website, and its 1-800 telephone number that are believed by the Department's Office of Aviation...

Viação Aérea Rio-Grandense, S.A. 2003-2-4

This order concerns newspaper, magazine, and Internet advertisements published by Viação Aérea Rio-Grandense, S.A., (VARIG) that violate 49 U.S.C. § 41712, which prohibits unfairand deceptive practices, and the advertising requirements specified in Part 399 of the Department’s regulations (14...

A Better Airfare, LLC 2003-1-12

This consent order concerns advertisements by A Better Airfare, LLC d/b/a Air4Less and mydestinationsonline.com (“A Better Airfare”) a ticket agent, that violate 49 U.S.C. § 41712, which prohibits unfair and deceptive practices, and the advertising requirements specified in Part 399 of the...

London Air Services Limited 2003-1-9

This order concerns unauthorized air service by London Air Services Limited (LAS), that violates 49 U.S.C. §§ 41301, 41703, and 41712.

Aviation