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Aviation

Legacy ID
25

Fly Rights

As part of a continuing effort to ensure that guidance issued by the Office of Aviation Consumer Protection (OACP) is up to date, this webpage has been placed in archived status. Some or all of the information may have been superseded by statute or rulemaking. Continued reliance on this page is...

Pakistan International Airlines Corporation 2012-9-21

This consent order concerns violations of 14 CFR Part 259 and 49 U.S.C. § 41712 involving the failure of Pakistan International Airlines Corporation (PIA) to adhere to the assurances in its contingency plan for lengthy tarmac delays that the carrier would not permit an international flight to...

Airline Consumer Contacts

As part of a continuing effort to ensure that guidance issued by the Office of Aviation Consumer Protection (OACP) is up to date, this webpage has been placed in archived status. Continued reliance on this page is not advised.

 

The U.S. Department of Transportation (...

Air Travelers: Tell It to the Judge

Sound familiar? Unfortunately, this consumer is not alone in his frustration. Most people at one time or another feel cheated, confused and helpless. Now, however, when nothing else seems to work, thousands of people without legal training are turning to small claims courts to get results.

Frequent Flier Programs

Frequent flyer programs allow you to earn certain travel benefits based on the number of miles (or occasionally the number of trips) you fly on a particular airline. Typical awards include a free ticket or a free upgrade from coach to first class. Some airlines also offer "elite" programs which...