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Aviation

Legacy ID
25

Airline Consumer Complaints Up From Previous Year

WASHINGTON – Airline consumer complaints filed with DOT’s Aviation Consumer Protection Division during the first nine months of this year were up 18.2 percent from the first nine months of 2013, according to the U.S. Department of Transportation’s Air Travel Consumer Report released today.

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Previous Activity of the Aviation Consumer Protection Advisory Committee

Overview

In 2012, the Department established the Advisory Committee for Aviation Consumer Protection (ACACP) in accordance with the FAA Modernization and Improvement Act of 2012. Its purpose was to advise the Secretary of Transportation in carrying out activities relating to airline customer...