An official website of the United States government
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
Arrange Your Travel Ahead of Time
Under the Air Carrier Access Act (ACAA) and DOT’s disability rules, passengers are generally not required to provide advanced notice for disability-related accommodations. However, it’s a good idea to call your airline in advance to arrange for:
A...When should I contact a complaint resolution official (CRO)?
If you encounter a disability-related issue related to an airline accommodation or service, you can request to speak with the airline’s Complaint Resolution Official (CRO) or a supervisor. A CRO is the airline’s expert...Under the Air Carrier Access Act (ACAA), airlines are required to provide certain seating accommodations to passengers with disabilities who self-identify as needing to sit in a certain seat. If you are a passenger with one of the disability-related needs listed below and...
When a passenger with a disability requests assistance from an airline to move through the airport, the airline is required to promptly provide the requested assistance. This assistance may be guide assistance for an individual who is blind or wheelchair...
An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. These devices are intended to assist passengers with a disability to hear, see, communicate, maneuver, or perform...
The Office of Management and Budget (OMB) has renewed the Control Number for the U.S. Department of Transportation Service Animal Air Transportation Form and Service Animal Relief Attestation Form. Both...
The US DOT Library offers an array of desktop digital resources, research assistance, and interlibrary loan services to US DOT Headquarters staff. Please visit us at W12-120 (right off the DOT HQ New Jersey Avenue lobby) to speak with a librarian or use our on-site computer terminals to...
MEMORANDUM FOR THE SECRETARY OF TRANSPORTATION
SUBJECT: Unmanned Aircraft Systems Integration Pilot ProgramBy the authority vested in me as President by the Constitution and the laws of the United States of America, it is hereby ordered as follows:
Section 1. Policy. It...
Q: What’s the purpose of this program?A: The purpose of the program is to explore ways to safely expand cutting-edge drone operations into the National Airspace by pairing state, local, and tribal governments with unmanned aircraft operators.
Q: How does this initiative differ from...
Alaska Airlines/Virgin America will adopt measures to provide greater accessibility to individuals with disabilities than required under DOT rules. In return, the Department will not take enforcement action against the airline for its failure to comply with the Department’s accessible...