The U.S. Department of Transportation (DOT) today fined United Airlines $20,000 for providing inaccurate information to passengers about how much compensation they could potentially receive for lost, damaged or delayed baggage on international flights.
This consent order concerns Internet advertisements by United Airlines, Inc.
This consent order concerns certain fare advertisements on United Air Lines' website (www.united.com) that failed to disclose adequately one of the significant restrictions applicable to a discount fare program available to U.S. military personnel, referred to as the "United Thanks our Troops" program. These advertisements, consequently, constituted an unfair and deceptive trade practice in violation of 49 U.S.c. § 41712. Based on these violations, the order directs the carrier to cease and desist from future similar violations.