July On-Time Performance Up, Cancellations Down From Previous Year, June 2015

WASHINGTON – The nation’s largest airlines posted an on-time arrival rate of 78.1 percent in July, up from both the 75.6 percent on-time rate in July 2014 and the 74.8 percent mark in June 2015, according to the U.S. Department of Transportation’s Air Travel Consumer Report...

March 2015 Complaints About Airline Service Up From Previous Year And February 2015

WASHINGTON – Airline consumer complaints filed with DOT’s Aviation Consumer Protection Division in March 2015 were up 55.1 percent from March 2014 and up 27.2 percent from February 2015, according to the U.S. Department of Transportation’s Air Travel Consumer Report released today...

Airlines Report Sixteen Tarmac Delays Over Three Hours on Domestic Flights, Eight Tarmac Delays Longer Than Four Hours on International Flights in February

WASHINGTON – Airlines reported 16 tarmac delays of more than three hours on domestic flights and eight tarmac delays of more than four hours on international flights in February, according to the U.S. Department of Transportation’s Air Travel Consumer Report released today. Nine of the...

U.S. Department of Transportation Fines Turkish Airlines Over Late, Incomplete Responses to Consumer Complaints

WASHINGTON – The U.S. Department of Transportation (DOT) today assessed a civil penalty against Turkish Airlines for not responding in a timely manner to complaints filed by consumers, including passengers with disabilities, and for not adequately responding to the passengers’ complaints in its...

October Airline Service Improved from Previous Year in all Major Categories

WASHINGTON – In October, airlines improved their on-time performance while posting a lower rate of canceled flights and mishandled baggage than the same period in 2012, according to the U.S. Department of Transportation’s (DOT) Air Travel Consumer Report released today. In addition,...