consumer complaints
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Airline Consumer Complaints Up From Previous Year, March 2017
WASHINGTON – The U.S. Department of Transportation (DOT) today released its June 2017 Air Travel Consumer Report, compiling air carrier data for the month of April 2017. In April, DOT received 1,909 complaints about airline service from consumers, up 70.0 percent from the total of 1,123...
October 2016 Airline On-Time Performance Equal to September 2016, Slightly Down From October 2015
WASHINGTON – The reporting carriers posted an on-time arrival rate of 85.5 percent in October 2016, equal to the 85.5 percent mark in September 2016, but slightly down from the 87.0 percent on-time rate in October 2015, according to the Air Travel Consumer Report (ATCR) released today.
In...
Airline Consumer Complaints Down From Previous Year
WASHINGTON – Airline consumer complaints filed with DOT’s Aviation Consumer Protection Division during the first six months of this year were down 12.2 percent from the first six months of 2015, according to the U.S. Department of Transportation’s Air Travel Consumer Report released today.
...May 2016 Complaints, Cancellations Down and On-Time Performance Up From Previous Year
WASHINGTON – In May, the U.S. Department of Transportation received 1,134 complaints about airline service from consumers, down 24.0 percent from the total of 1,492 filed in May 2015, but slightly up 1.07 percent from the 1,122 received in April 2016, according to the Air Travel Consumer...
April 2016 Complaints Down and On-Time Performance Up From Previous Year, March 2016
WASHINGTON – In April, the U.S. Department of Transportation received 1,122 complaints about airline service from consumers, down 20.9 percent from the total of 1,419 filed in April 2015 and down 21.5 percent from the 1,429 received in March 2016, according to the Air Travel Consumer...
March 2016 Complaints About Airline Service Down From Previous Year and February 2016
WASHINGTON – Airline consumer complaints filed with DOT’s Aviation Consumer Protection Division in March 2016 were down 17.7 percent from March 2015 and down 5.0 percent from February 2016, according to the U.S. Department of Transportation’s Air Travel Consumer Report released today....
News Digest DOT 52-16
FHWA Publishes Policy Revision to Allow More Flexibility in Project Design. The U.S. Department of Transportation’s Federal Highway Administration (FHWA) published revisions to current federal policy that will help reduce cost and speed up the design of roads...