aviation consumer protection
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Air Travel Consumer Report: February 2023 Airline Complaint Data
The U.S. Department of Transportation today released consumer complaint data about air travel for February 2023.Air Travel Consumer Report: March 2023 and 1st Quarter 2023 Numbers
WASHINGTON – The U.S. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of March 2023 and the first quarter of 2023 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters.ICYMI: President Biden and Secretary Buttigieg to Propose Rulemaking That Would Require Airlines to Compensate Passengers and Cover Expenses for Delayed or Canceled Flights
Washington, DC — On Monday, President Biden and Transportation Secretary Pete Buttigieg announced plans to initiate a new rulemaking to strengthen protections for air travelers when an airline cancels or significantly delays their flight. The proposal aims to require airlines to provide compensation and cover expenses for amenities like meals, hotels, and rebooking when the airline is responsible for a flight delay or cancellation. USDOT also expanded its Airline Customer Service Dashboard found at FlightRights.gov — with a new category showing which airlines offer cash compensation, provide travel credits or vouchers, or award frequent flyer miles when they cause flight delays or cancellations. Yesterday’s announced rulemaking would make such passenger compensation and amenities mandatory.
DOT to Propose Requirements for Airlines to Cover Expenses and Compensate Stranded Passengers
For the first time in U.S. history, DOT initiates a rulemaking that would require airlines to compensate passengers and cover certain expenses for controllable delays and cancellations.USDOT Unveils Dashboard, Highlights Progress to Help Parents Avoid Family Seating Junk Fees
As USDOT works to ban family seating junk fees, new tool spotlights progress made on pushing airlines to guarantee parents can sit with their children fee-freeAir Travel Consumer Report: October Consumer Complaints Down 12% from September, Yet Remain Three Times Higher Than Pre-Pandemic Levels
WASHINGTON – The U.S. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of October 2022 for on-time performance, consumer complaints, mishandled baggage, and mishandled wheelchairs and scooters. There was a 12.0%...Biden-Harris Administration To Announce New Effort to Save Americans Money and Spur Competition on Air Travel
New Rulemaking Would Require Airlines and Airline Search Sites to Disclose Fees UpfrontDOT Relaunches Airline Consumer Website
Improved website design will make it easier for travelers to understand their rights
WASHINGTON – The U.S. Department of Transportation (DOT) announced today that it is launching its redesigned airline consumer website.
“This redesigned website will provide clear...