aviation consumer protection
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DECEMBER HOLIDAY FACT SHEET: Biden-Harris Administration Efforts to Ensure Air Travel is Safe, Efficient, and Fair
How DOT and FAA are working to ensure smooth holiday travelSecretary Buttigieg Announces Sweeping Protections for Airline Passengers with Disabilities
U.S. Transportation Secretary Pete Buttigieg today announced that the U.S. Department of Transportation (DOT) has issued new protections for people with disabilities in commercial air travel that will ensure that they can fly safely and with dignity.DOT Launches Rulemaking to Protect Passengers Stranded by Airline Disruptions
Rulemaking builds on Biden-Harris Administration’s enforceable flightrights.gov commitments and automatic refund rule, and would give passengers greater protections during disrupted travelFACT SHEET: Biden-Harris Administration Efforts to Ensure Air Travel is Safe, Efficient, and Fair
TSA expects to screen record-breaking number of passengers this Thanksgiving travel season2024 Flight Cancellation Rate Below Pre-Pandemic Levels Heading into Labor Day Weekend
Below average flight cancellation rate comes as Summer 2024 has seen the top ten busiest air travel days on recordBiden-Harris Administration Proposes Ban on Family Seating Junk Fees Charged by Airlines
Proposal would lower the cost of flying with young children by requiring airlines to provide fee-free family seating as part of a whole-of-government crackdown on unfair pricingSecretary Buttigieg Warns Airlines of Their Refund Obligations Under Law
Washington, DC — Today, U.S. Transportation Secretary Pete Buttigieg sent letters to the CEOs of the ten largest U.S. airlines making it clear that the U.S. Department of Transportation (DOT) expects them to provide passengers with cash refunds as required by law.
In the letter,...
DOT Fines Volaris $300,000 for Unlawfully Keeping Hundreds of Passengers on the Tarmac for Hours
WASHINGTON – The U.S. Department of Transportation (DOT) today fined Volaris Airlines $300,000 for violating federal statutes and the Department’s rule prohibiting tarmac delays of four hours or more on international flights without providing passengers an opportunity to deplane. The airline was...
Air Travel Consumer Report: October 2023 Numbers
WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of October 2023 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters.
The ATCR is designed to...