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aviation consumer protection

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Air Travel Consumer Report: October 2023 Numbers

WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of October 2023 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters.

The ATCR is designed to...

Air Travel Consumer Report: July 2023 Numbers

WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of July 2023 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters.

Air Travel Consumer Report: June 2023 and 2nd Quarter 2023 Numbers

WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of June 2023 and the first six months of 2023 for on-time performance, mishandled baggage, mishandled wheelchairs and scooters, and second...

Air Travel Consumer Report: March 2023 and 1st Quarter 2023 Numbers

WASHINGTON – The U.S. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of March 2023 and the first quarter of 2023 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters.

ICYMI: President Biden and Secretary Buttigieg to Propose Rulemaking That Would Require Airlines to Compensate Passengers and Cover Expenses for Delayed or Canceled Flights

Washington, DC — On Monday, President Biden and Transportation Secretary Pete Buttigieg announced plans to initiate a new rulemaking to strengthen protections for air travelers when an airline cancels or significantly delays their flight. The proposal aims to require airlines to provide compensation and cover expenses for amenities like meals, hotels, and rebooking when the airline is responsible for a flight delay or cancellation. USDOT also expanded its Airline Customer Service Dashboard found at FlightRights.gov — with a new category showing which airlines offer cash compensation, provide travel credits or vouchers, or award frequent flyer miles when they cause flight delays or cancellations. Yesterday’s announced rulemaking would make such passenger compensation and amenities mandatory.